Thought it was going to take longer but actually as long as you action everything you can your end in a timely manner, it's a speedy process.
Started wifh an email from recruiter to organise zoom call and to action the Customer Support Questionnaire.
This is actually very easy to answer by using the forum they provide for you to locate the answers you need - if you are struggling to come to an answer, think outside the box a little and maximise the forum posts (use every keyword to find your answer) - They are also super casual and want the customer to receive the answer but in a friendly way, emojis are a big plus! Questionnaire also has personal & situational questions.
That needed to be sent before the zoom call.
Zoom call with recruiter is super casual and friendly, basically to go through CV and you as a person!
If successful with recruiter you then speak to CS Manager on zoom (for me this was a few days later) - Again, super casual but there are situational questions to answer but they are common ones so not too much to worry about.
Then just a waiting game. I had my chat with manager on Monday and received my offer on Friday 😊