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      Customer Success Associate Interview

      Dec 6, 2016
      Anonymous Interview Candidate
      Austin, TX
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Accruent (Austin, TX) in Dec 2016

      Interview

      First after applying I was sent an email with a link to a fifty-question assessment to take. This assessment included questions on math, vocabulary, and pattern-finding. Based on the results from that, the recruiter scheduled a brief interview over the phone (this took roughly fifteen minutes). At the end of this, the recruiter scheduled an in-person interview. The in-person interview was fairly rigorous. I had to take a similar fifty-question assessment (to demonstrate that I had not cheated on the first one, I think). I then met with two teams of two interviewers, both of which talked to me for about an hours each.

      Interview questions [2]

      Question 1

      What motivates you as a person to do things right or well in a day?
      Answer question

      Question 2

      Talk about a time that a customer wasn't happy with something that you hadn't done and why. How was that resolved? What would you do differently, with hindsight?
      Answer question