Axon Customer Success Manager interview questions

I had an overall mixed experience interviewing with Prepared by Axon. The recruiter I worked with was excellent—very responsive, professional, and consistent about keeping me updated on timelines and next steps. Unfortunately, my second interview experience was disappointing. The interviewer (a team leader) joined the call about 30 minutes late. To the recruiter’s credit, they did communicate with me during the delay and kept me informed. When the interview did begin, the tone felt very corporate and transactional. The interviewer seemed somewhat uninterested, and the questions felt more like a scripted checklist than a conversation. This surprised me because I’ve always viewed Prepared as a mission-driven, startup-style team with a lot of passion behind the work. I came into the process with multiple internal references and relevant experience across both public safety and the private sector, including direct experience aligned with the role. The decision was made quickly, and while I understand not being selected, the overall process left me feeling surprised by how little warmth or connection there was throughout the experience. I’ve always supported Prepared’s mission, so I was disappointed that the interview process felt more cold/corporate than collaborative and people-focused. I’ve also heard through the community recently that it feels as if, since joining axon, the company itself has not shown much interest in your average sized PSAP (showing more interest in large agencies only) as well as some questionable quick hires recently with zero experience that leaves the environment feeling more like hire your friend than hire for success. Either way, I really hope this acquisition doesn’t change who prepared is and what they stand for.