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      Barclays

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      Customer Service Representative Interview

      Nov 16, 2019
      Anonymous Interview Candidate
      Glasgow, Scotland
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 months. I interviewed at Barclays (Glasgow, Scotland) in Mar 2019

      Interview

      Very quick and Efficient, I was interviewed by the manager who was very welcoming and settling, I got a call 2 days after the interview that I was successful. I started screening a week later, screening took most 4 months,by the way be prepared to deal with People from Poland who carry out the screening, very rude, dismissive and can hardly convey information for you to understand. They carry out pre-employment screening which involves a basic disclosure ( now if you’re British, a basic disclosure is enough, however if you’re non British, even though the screening portal is automatically set to run a basic disclosure, they will run a manual one on you so whatever is meant to be filtered on a basic disclosure will show up on this manual one and if anything is found and I mean anything, you will not get the job. Yes barclays have signed up for ban the box but your criminal record still has to be clear, sorry.. So, 3 months after providing everything required, I had already signed the contract and given a start date, I was told I passed screening and can start working on the date of offer and stage 2 screening will start once I have joined the company. I was so excited and ready to start then bloop!! a few days later I was told I passed the screening by accident and was still in screening, at the end of the 4 months and 3 days before the start date,I discovered I was unable to access the welcome portal on taelo and I saw the role I applied for re-listed as still accepting offers, I got a call from the recruiter weeks later with no reason given that they will not be going forward with my offer and if I wanted to find out more about why I should call the resourcing partner Hire right, I called hire right and they said they couldn’t give me any further information either, I was sent back to my recruiter, no one was able to answer the phone or respond to my email, I was so upset but I got tired of chasing up eventually and gave up, I now work for Skipton Building Society and I’m so glad that as soon as this door shut, another one was already open. It was great to end this way but I can imagine this happening to someone with no plan B. My advice is always have a plan B. I wish they can be more accurate and transparent during the recruitment process. *You need a clean criminal record and also a clear credit history to pass screening stage 1.

      Interview questions [1]

      Question 1

      Mainly situational Questions. Giving examples of when you received great service or gave great service, how you solved a problem and how you knew you had solved it to the best of your ability
      Answer question
      4

      Other Customer Service Representative Interview Reviews for Barclays

      Customer Service Representative Interview

      Apr 30, 2026
      Anonymous employee
      Manchester, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Barclays (Manchester, England)

      Interview

      2 one on one interviews before and after the group interview. The interviewers are not the same and they are competency based. The questions are role based but quite easy. Not as difficult as you would assume.

      Customer Service Representative Interview

      Dec 7, 2025
      Anonymous Interview Candidate
      Nottingham, England
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Barclays (Nottingham, England)

      Interview

      Applied online on their website , did a online test, had a phone call, then proceeded to having a face to face interview. In which they asked me 5 questions.

      Interview questions [1]

      Question 1

      When did you use digital technology to help someone
      Answer question

      Customer Service Representative Interview

      Oct 2, 2025
      Anonymous Interview Candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at Barclays

      Interview

      Longwinded on line. Felt very impersonal and cold. Not an issue for some. But there was no personality. Lady was nice enough, answered questions. It was FTC - so might be why. Advised chance of staying after but didn’t really seem like a possibility at all. Not really a positive or negative review. Just didnt leave me wanting to work there unless just a check.

      Interview questions [1]

      Question 1

      A moment that I went above and beyond for a customer
      Answer question

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