Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Brilliant Earth

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Brilliant Earth reviews | Brilliant Earth jobs | Brilliant Earth salaries | Brilliant Earth benefits
      Brilliant Earth interviewsBrilliant Earth Customer Experience Associate interviewsBrilliant Earth interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Experience Associate Interview

      Aug 25, 2016
      Anonymous Interview Candidate
      Los Angeles, CA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Brilliant Earth (Los Angeles, CA) in Apr 2016

      Interview

      I applied and had a phone interview in two weeks. Then, I had to answer four essay questions and provide more general information. Two days later, I had one of the best interviews I had ever had in my professional career. They gave me earrings, and I felt as if the job was mine, contrary to similar experiences I have read about on here. I had another interview with HR and another with corporate. The latter did not go as well because their Skype software malfunctioned, which made the interviewers a bit frazzled, making me anxious. I pulled the interview off and was told in two days I was not a good fit. I do not understand why I had to put in 10+ hours from applying, interviews, essay questions and studying all the material, for them to decide after FOUR interviews that I am not a good fit. I have no qualms about putting in the effort or for being extra prepared but truly felt this company had no intentions of hiring me from the get-go because of similar experiences on this site. Due to the very similar negative experiences, I wonder if this company is not in the market to hire anyone but simply is gathering information about potential employees for a job that doesn't exist or, perhaps, they're just collecting information to see what they should be looking for in an employee in order to fit their "brand" or "culture". This entire process seems like a marketing strategy rather than a true hiring process, as strange as that sounds. It felt like a complete waste of time for both parties, especially considering the amount of interviews on this site resulting in no offer with similar experiences. Based on my experience with the employees when I interviewed in store, I'm glad I did not get the position. It seems as if not all of the employees are on the same page as far as professionalism goes and the culture the company attempts to perpetuate (dress code, communication skills, demeanor, attitude, respect). I am all for individuality but the experience made me hesitant to work there (regardless of the outcome) and made me no longer interested in their conflict-free product, as there are other conflict-free jewelry companies.

      Interview questions [1]

      Question 1

      Very similar questions to others and scenario role-play
      Answer question
      5

      Other Customer Experience Associate Interview Reviews for Brilliant Earth

      Customer Experience Associate Interview

      Dec 11, 2021
      Anonymous employee
      San Diego, CA
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Brilliant Earth (San Diego, CA) in Mar 2021

      Interview

      During the time of my interview, it was a very fast process from phone call, to Zoom meeting, to hire. They actually did reach out to the references I listed. The process couldn't have taken more than a couple weeks.

      Interview questions [1]

      Question 1

      Standard questions, like "Describe a time when you handled "x" situation in the workplace.
      Answer question

      Customer Experience Associate Interview

      Feb 24, 2020
      Anonymous Interview Candidate
      No offer
      Negative experience

      Application

      I applied through other source. I interviewed at Brilliant Earth

      Interview

      Started off with a phone screening, then was invited for a zoom (online) interview where they ask you to take an assessment before. I submitted the assessment and then not even 30 minutes before the interview they canceled the zoom interview. Completely unprofessional in my mind, I have never had an experience like that before.

      Interview questions [1]

      Question 1

      What do you know about Brilliant Earth
      Answer question

      Customer Experience Associate Interview

      Sep 10, 2022
      Anonymous employee
      Washington, DC
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Brilliant Earth (Washington, DC) in Jan 2020

      Interview

      3 phone interviews, 1 zoom interview. make sure you know about the company because that’s all they look for. they expect you to know their pillars of business & you have to do a mock sales pitch which is rly awkward lol.

      Interview questions [1]

      Question 1

      Q: What stood out to you about brilliant earth? Q: What sets you apart from other candidates?
      Answer question