I submitted my resume online and three days later I received a phone call to schedule an interview. The initial face to face interview took about an hour and a half. Followed by a 30 minute phone interview a week later. Many of the questions were based off of your own personal and work experiences and how you handled specific situations. Other questions involved hypothetical situations, availability, and company knowledge. It was important for them to know I had training with client care and excellent communication skills, verbal and written. It was certainly lengthy but necessary.