I applied online. I interviewed at Delta Air Lines
Interview
While this is great company to work for, their interview process is slow and inconsistent. Their online application seems to care more about your driving record, even if one speeding ticket was handled with a driving course it still must be disclosed. Then i got an email saying the call for the next step and they claimed I didn't receive an email. Then how did i get the number to call? They asked a few questions but never hear back
2
Other Customer Service Representative Interview Reviews for Delta Air Lines
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Interview questions [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Interview questions [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.
