Elevance Health Customer Service (CSR) interview questions

Online screening first, then a phone interview to see how you are on the phone. Then, if you pass that, you get an in person group interview with other applicants, but at the end it is one on one with a manager. During that interview, I also had to write a sample business letter since the job requires corresponding with members and providers.

I was interviewed twice: once on April 17th for Customer Service Rep I, a second time for Customer Service Rep I/II/III. Both interviews featured similar questions: tell me about a time you assisted an irate customer, what would you bring to the team, would you be comfortable in a call center setting? Both interviews were held by two managers at the Maryland location, the first two managers cheerful and talkative, the other pair poker-faced. Most of the interviews featured the managers describing the position, benefits and scheduling. Was told to wait 2-3 weeks for a response regarding my status following the second interview. Going on week four, still waiting. Contacted Candidate Care about process; delays in construction are causing a major slow down in start times/dates.