Initially I did a telephone interview. Based on these results I was invited to take a computer-based assessment which simulated what I would experience by working in a call center. The next day I was called in to return for an in-person interview. However, the person conducting the interview was a former supervisor from a company where I worked before instead of the person I was told that would conduct the interview. This former supervisor was under the impression that I was interviewing for a general customer service position instead of the specific, in high demand, position of bilingual customer service representative.