Customer Service applicants have rated the interview process at Fanatics with 1.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 46% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 7 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Fanatics overall takes an average of 26 days.
Common stages of the interview process at Fanatics as a Customer Service according to 3 Glassdoor interviews include:
Phone interview: 40%
Drug test: 40%
Skills test: 20%
Here are the most commonly searched roles for interview reports -
The interview process is quick. There is usually 1-2 rounds of interviews. Over the phone and in person. The training initially is done in office but then they allow you to work from home if your metrics are met after training.
I applied online. The process took 6 days. I interviewed at Fanatics in Aug 2017
Interview
Very easy interview - only a few questions. Interviewer was friendly and explained my role in the company. The questions were easy as well - bonus if you've worked in a call center before.
I applied online. The process took 1 week. I interviewed at Fanatics (Jacksonville, FL) in Nov 2016
Interview
The interview was over the phone, was asked about my current experience in call center and customer service, background was processed over the phone and once background came back clean I was hired and setup for orientation for the job.
Interview questions [1]
Question 1
The only question I asked was how long have I been working in A call center environment and how did I deal with customer service?