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      Fidelity Investments

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      Customer Service Representative Interview

      May 12, 2015
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 1+ week. I interviewed at Fidelity Investments

      Interview

      You arrive with about 12 other people and watch a 45 minute presentation on the company values and goals. Then 2 managers come take you into a room for a 45 minute interview. The questions were all behavior based. "Tell me about a time when...." Then, after that interview, TWO DIFFERENT managers come in to interview you. This is where things got exhausting. It was the same questions pretty much. But the second two weren't as friendly or cordial. It was like good cop/bad cop mentality between the two separate interviews. I'm not sure if it was purposeful or not... maybe they are testing your tolerance for repetitive work and nasty customers or maybe they are trying to trip you up to see if you change your answers. Who knows...but here is what I do know. What started out as an exciting interview, ended with me feeling battered and bruised. I was surprised since they do sooooooooooo much to sell the company and its environment to you.

      Interview questions [1]

      Question 1

      Tell me about a time you received negative feedback and how you handled it.
      Answer question
      24

      Other Customer Service Representative Interview Reviews for Fidelity Investments

      Customer Service Representative Interview

      Feb 15, 2026
      Anonymous Interview Candidate
      Merrimack, NH
      Declined offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at Fidelity Investments (Merrimack, NH)

      Interview

      Was quite a few interviews for a rather entry level job but the people seemed nice. Was hard to answer how I would study for something I had no materials for yet.

      Interview questions [1]

      Question 1

      How would you study for the FINRA?
      Answer question

      Customer Service Representative Interview

      Jan 26, 2026
      Anonymous Interview Candidate
      Westlake, TX
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Fidelity Investments (Westlake, TX)

      Interview

      Phone call interview and then panel interview. It was pretty average in difficulty and the whole interview process spanned about two months. I did my interviews virtually since I don't live there.

      Interview questions [1]

      Question 1

      Describe a time you worked with a team.
      Answer question

      Customer Service Representative Interview

      Nov 16, 2025
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Fidelity Investments

      Interview

      Filled out an application and was sent an invitation to do video interview via email. The interview process seemed straightforward. The job description included having to pass an exam after a trial period.

      Interview questions [1]

      Question 1

      Video interview, which asked multiple behavioral questions.
      Answer question