The process took 5 days. I interviewed at GEICO (Virginia Beach, VA) in Mar 2011
Interview
Step #1: Apply online - Fill out the usual personal information for a job application. Also requires you to complete a questionnaire below the application.
Step #2: Received an email instructing me to call a GEICO number and leave my full name, phone number, and a good time to reach me. All of this is left on an answering machine. Within that time a GEICO associate called me and asked a few various questions. Mainly about attendance and schedule restrictions. I said I would have no problem with 100% attendance and had no schedule restrictions.
Step #3: Computer assessment test: basically seemed to test multi-tasking skills on a made up computer program. Also testing your words per minute.
Step #4: Personal 1:1 interview. Basically what you would expect from any job interview. But be warned, they ask A LOT of questions. So be on your game and research common interview questions and have a pre-determined answer to give you some help.
Step #5: Roll Playing - sit you in a room with a phone and paperwork about a fake insurance company. They explain what they will do, and what you will need to do. The interviewer will call you posing as a client and give you many different scenarios. Seemed to another test of multi-tasking as well. Just take it as serioously as possible and you should do fine.
Step #6: Shadowing - have you sit down and observe/listen to someone working in your position that you applied for. I'm guessing to give you a preview and to see if its something that you really want to do.
Step #7: Interview with manager - again, just a normal interview situation. Research common interview questions to have a game plan. Also they will address any concerns they have about your intentions with joining the company.
Step #8: Conditional Job offer, drug test and medical screening. And a warning to any of you recreational drug users out there, it is a HAIR follicle drug test.
FYI - Be prepared to do many of these steps in one day. You might do one step on the first day and 4 steps on the next. Just be prepared, and leave your day open.
Interview questions [2]
Question 1
Why are you changing your occupational path to insurance?
Easy, first you take a keyboard and personality test, Then you interview with a manager. After, they will send you either an offer letter or a letter advising over choosing other candidates.
Interview questions [1]
Question 1
A situation where I had to help someone in the workplace.
Panel interview. Simulation style interview to see how well you can handle tasks and stress. Stay calm and prioritize all of the tasks. Something will lack but it has to be insignificant.
Be prepared with examples to plug and play. May include a technical assessment.
For the interview:
Must use STAR method in responses. Be prepared to give detailed examples. Focus on the customer. Use tactical instances and tie it back to the questions asked.
Interview questions [1]
Question 1
Describe a time you disagreed with a manager, and what was the outcome.