Step #1: Apply online - Fill out the usual personal information for a job application. Also requires you to complete a questionnaire below the application.
Step #2: Received an email instructing me to call a GEICO number and leave my full name, phone number, and a good time to reach me. All of this is left on an answering machine. Within that time a GEICO associate called me and asked a few various questions. Mainly about attendance and schedule restrictions. I said I would have no problem with 100% attendance and had no schedule restrictions.
Step #3: Computer assessment test: basically seemed to test multi-tasking skills on a made up computer program. Also testing your words per minute.
Step #4: Personal 1:1 interview. Basically what you would expect from any job interview. But be warned, they ask A LOT of questions. So be on your game and research common interview questions and have a pre-determined answer to give you some help.
Step #5: Roll Playing - sit you in a room with a phone and paperwork about a fake insurance company. They explain what they will do, and what you will need to do. The interviewer will call you posing as a client and give you many different scenarios. Seemed to another test of multi-tasking as well. Just take it as serioously as possible and you should do fine.
Step #6: Shadowing - have you sit down and observe/listen to someone working in your position that you applied for. I'm guessing to give you a preview and to see if its something that you really want to do.
Step #7: Interview with manager - again, just a normal interview situation. Research common interview questions to have a game plan. Also they will address any concerns they have about your intentions with joining the company.
Step #8: Conditional Job offer, drug test and medical screening. And a warning to any of you recreational drug users out there, it is a HAIR follicle drug test.
FYI - Be prepared to do many of these steps in one day. You might do one step on the first day and 4 steps on the next. Just be prepared, and leave your day open.