GEICO Management Development Program interview questions

The interview process, from start to finish, took about three weeks. First I had a phone interview with a recruiter, which was a lot of questions about my leadership style and experiences I've had in management and customer service. They also gave a brief overview of the program, hours, and salary. Next I had to go in for testing. The first test was a computer test where they had mock work flow software. I had to screen calls, fill in data as I listened to voicemails, and send them to the info to appropriate departments. There were also typing tests. Two of the three of us made it onto the next round, and the third person was asked to leave. Next was a personality test and an IQ test. Total I was there for about two hours and made an appointment to come in for more testing and shadowing. That appointment started with 20 minutes to read a "manual" for a company. After 20 minutes somebody in another room started calling. I had to use the information from the manual to answer questions and help calm angry customers. Next I spoke to a manager in the department, and she went over the entire training process. Then I shadowed a trainer and a CSR. Finally, I did a panel interview where they asked a lot of questions about how I'd fit into the culture, my change in careers, strengths, weaknesses in leadership, and how I felt about an evening schedule.

The hiring process was very extensive, however only took a little over two weeks. I was contacted by a recruiter through Linkedin and then set up a phone interview two days later. The phone interview took about forty minutes and was mainly centered around what type of leadership experience you have. This is also where you get a better understanding of how the management program works and you tell them why you are interested in GEICO. After this portion I took a personality assessment to see which department you fit in. This is pretty straightforward and takes about 45 minutes to complete. I then scheduled a skype interview with the same recruiter which lasted about an hour and fifteen minutes. I thought this was the most difficult part since the questions are much more specific and they are really trying to find out whether your personality and leadership style is something that fits with the company culture. You are asked more in depth about past leadership experience and have to give specific examples of when your leadership abilities were on display and how you motivate people. After this I went for an in person visit to the facilities over the span of two days. The first day I was there for over four hours which mainly consisted of taking assessments on typing and processing queries, which wasn't too difficult. Then I did role playing to see how you handle speaking to customers, which i felt was easy you just need to keep calm since they will be throwing you curveballs to see how you react. Then I had a brief interview with my recruiters boss which was mainly just to get to know me better and not really that stressful at all. The second day I was there for 2 hours and spent an hour and a half shadowing people in the department I'd be working in. After that I went for a panel interview with the department director and a department manager. They pretty much ask more of the same questions and this is where you should demonstrate your knowledge of Geico and the industry in which it's involved. This was pretty straightforward asking a lot of similar questions and lasted only about 30 minutes. After all of this I was offered the job and will be accepting the offer.