I recently was on an active job search, met with 20 companies, and want to give reviews of my most positive and negative job interviewing experience. Gusto was my most unfavorable experience.
I liked the company and people there. The culture is very young and a bit cult-ish. You have to take off your shoes before going into their office (which is fine, but an example of how much they drive their culture down into everyone).
The entire interview is one case study question - all hypothetical questions. “Imagine if…, how would you approach…, how would you do this…” I spent 30 minutes with each interviewer talking through one question. I thought this was difficult because in my experience as a marketer, I've never sat around thinking about how to do segmentation, I just did it and showed my results. With the hiring manager, I tried to steer the conversation towards his business needs and laying out a plan to solve his problems, but he kept wanting to do thought experiments instead.
I've since landed another job with a startup company. I understand the importance of hiring people that will be a good cultural fit. But I think the culture at Gusto favors younger candidates with more idealism over proven experience. Older workers may just want to get the job done then go home to spend time with their kids rather than having communal dinners with work colleagues.
I appreciate my interview experience at Gusto, learned a lot, and like the people there. They do take feedback seriously. From the humble opinion of one job candidate, Gusto felt a little too cult-ish and “culture oriented” for my taste.
Please don’t let my opinion deter you from applying and interviewing at Gusto. They’re great people with a solid product. Check them out for yourself and see if it’s a fit for you!