few days afternoon on-line application was submitted, I got the mail for telephone interview and was successful at that. it took about 6weeks to be invited for the face to face interview. I was not successful at that stage. here is the feedback I got for hsbc: With regards to the interview, you scored satisfactorily in most of the capabilities that were tested. However, there were a couple of areas in which you could improve your examples, particularly 'Working with People', 'Principles and Values' and 'Results & Customers'. Each of the job match capabilities required a stronger example to demonstrate a higher level of experience. I have outlined the three categories below and have given a little feedback in each with what we were looking for. Working with People We were looking for more evidence within: adapts to the team and builds team spirit recognises and rewards/acknowledges contribution of others empathises with others and adapts style in a variety of situations Principles & Values To score more highly we were looking to see more evidence of: acting as a role model for others actively promoting ethical behaviour Results & Customers We were looking for more examples of: pro-actively seeking customer feedback monitoring others as well as yourself consistently pushing for better results and anticipating customer needs For clarity, both the Cashier and Customer Service Officer are actually assessed in a similar way, with the same questions so this feedback is relevant to both roles.