Holiday Inn Express Front Desk Representative interview questions

There was a paper application to fill out and return. I received a call later on the same day to set up an interview. The interview was one on one with the Front Desk Manager/Assistant General Manager. He asked me about my work history and why I chose to enter the hotel business. I had customer service experience so he asked me to tell him about times when I had to deal with a difficult customer and what was the outcome. I had the feeling he was mostly checking for competency and social skills. He had me start the next day.