Alibaba Group Interview Question
How do you handle de-escalating a hostile customer?
Interview Answer
Anonymous
Dec 4, 2024
keep calm with an even tone. Sometimes a person only needs to vent to get it out, then they will calm back down.
How do you handle de-escalating a hostile customer?
Anonymous
keep calm with an even tone. Sometimes a person only needs to vent to get it out, then they will calm back down.
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