Any situation is just that, a situation. There's no need to allow stress to come into any interaction. Every contact is an opportunity to impact someone in a positive way. It's helpful to have a level of maturity to bring calm to an interaction. I work well with people and am able to look past someone else's outbursts to see what the real issue might be. Problems are usually a direct result of miscommunication. There's a huge feeling of accomplishment in turning a bad situation into a positive experience.