Marshalls Interview Question

How to deal with a difficult customer

Interview Answers

Anonymous

Dec 15, 2019

Listen to the problem that there having and asking how can you help

1

Anonymous

Oct 19, 2019

First, listen to the customer, then acknowledge issue to ensure that the both of you are on the same page. Next, express empathy, and then solve problem immediately, consult with others if needed, or provide a reasonable time to get back to the customer.

1