Kohl's Interview Question: How would you react to an upset customer?

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Kohl's

How would you react to an upset customer?

Anonymous

Nov 23, 2015

Apologize for any inconvenience and get a manager to see what he can do to fix the situation

Anonymous

Feb 29, 2016

Apologize, see what I can do to help. If I can't, I would get my immediate manager.