Humana Administrative Service Coordinator interview questions

I applied online on a Saturday and got an email Tuesday to set-up a phone interview with the recruiter. The interview was set the next day. The call from the recruiter came late but she apologized for it. The phone interview lasted around 20 minutes. The recruiter first gave an overall description of the position, explaining the duties and responsibilities in full details. She then asked me if I am still interested with the role. When I said "yes", she went on and started with her questions. All the questions where situation questions. "When was a time you..." and you have to discuss your experience. After every question, there's an awkward silent for about a minute, I guess the recruiter is taking down notes. She asked around 7 or 8 questions before it was my turn to ask her. I asked her some questions about the position but didn't got the answers I wanted. She gave me an explanation of something else instead. This position is practically being an administrative assistant to all the sales agents (both internal and external). I asked the recruiter about how many sales agents am I going to serve and she couldn't give a number, not even an estimate. After the interview, the recruiter told me she'd forward my application to her hiring manager and I should expect a call or email within the next few days. The "next few days" stretched into weeks. When I didn't heard anything back in a week, I emailed the recruiter for an update. She replied and said she's have the answer in a few more days. Two weeks after the phone interview, I got the rejection letter.

Applied through their online application. Received an email about 2 weeks later to set up phone interview with the recruiter. It was about 20 minutes and more of an overview of the job, basic background questions, and skills clarification. She then said she would forward my resume to the hiring manager and hopefully get a call within a week. About 4 days later I received a call from a different recruiter, not the hiring manager, to set up the in-person interview the following week. I was told to expect to be there 2 hours. ALL behavioral/scenario questions. They had the STAR method written on the whiteboard behind them to remind me how to respond to questions. I was interviewed by the regional manager and and a sales manager first. Both were very friendly and patient and easy to talk to. Then next hour I met with the director and another manager. Another set of "explain how you would improve communication" etc type questions. Quite exhausting. They were kind, though a little more serious than the first 2. What I found interesting was at the end the director explained they tally how well you answered the questions, add up the numbers, plug them into a worksheet and whoever scores the highest--well, wins. He said this cuts any bias. Hmm. So just because they might LOVE you doesn't mean you'll win the numbers game. I've been on many interviews and had an answer for every question. I feel I nailed it, however I received a rejected email about 2 weeks after they said they would call. All this job really encompasses is greeting clients, turning on movies, and answering the phone. The intense interview and confusingly high expectations didn't match the position. I have no idea what they want, but this was basically a receptionist job, and their benefits are poor. I'm sort of glad they didn't hire me.