Very laid back and customer service focused. Asked a lot of behavioral questions and had many scenarios of possible situations that would happen with customers who are upset or request to speak to manager
I applied through other source. The process took 4 weeks. I interviewed at JCPenney (San Marcos, TX) in May 2015
Interview
I waited forever to hear back from the, when I finally called 2 weeks after showing up, they said there had been an error with the system and they'd just lost my application. I asked if I should reapply, and he said "Yes, and call me when you've finished so we know it's been received. I re-applied, called him, and was immediately given an impromptu phone interview. I was then asked to come in for a face-to-face interview.
When I met the hiring manager, he was nice, asked me questions like "What was a time you received great customer service?" and "What was a time you received poor customer service?" and then "How important do you think customer service is to a company?"
He was also willing to negotiate with me about pay. Interview + my questions and extra rapport about the job lasted a little over an hour.
Interview questions [1]
Question 1
"What was a time you received great customer service?" "What was a time you received poor customer service?" "How important do you think customer service is to a company?"
Questions about prior experience and leadership positions. Explained using STAR method to answer experiential questions. Drilled on resume specific experiences and skillset. Polite and quick process but be thorough with explanations.
I applied in-person. The process took 1 week. I interviewed at JCPenney (Wauwatosa, WI)
Interview
Interview process was very easy went in answer the few general questions use charm asked a few questions regarding schedules and was offered the position right on the spot .
