Lyft Customer Experience Associate interview questions

Lyft gave me a time slot with several other interviewees. I showed up, watched a video about Lyft, and then was directed to find my name on one of the tables in a large room (that I think doubles as a cafeteria?). Two current employees were waiting at the table to interview me. As soon as I sat down I knew it wasn't going to go well. The female employee didn't like me right away. She proceeded to not be friendly for the entire interview. I wasn't surprised. Aren't women just soo awesome to each other? -_- The questions they asked weren't about me as a person or what I like about customer service they were all about Lyft. Seemed almost like trying to cultivate a cult mentality for the company. It was wierd. They did ask me to give them 3 words that described my "brand" which is just a weird question to me. Maybe it's just me, but, I'm not a brand... I'm a human being. I can describe myself and they can see the type of work I've done on my resume to get an idea of my who I am.. or my "brand". That didn't happen. They never asked about or referenced my resume. It makes me wonder if they thought I was qualified for the job, and, if not, why was I brought in for an interview. I got the feeling one person checked out my resume, a different person looked into the answer to the email response I sent back to their "hypothetical driver issue email", and then 2 completely different people did my interview. There was no consistency and I didn't feel they cared about me (which is weird because I'm a Lyft driver and I feel like they care about me as a driver). Overall, I don't feel like they're looking for a talented customer service rep. Lyft is looking for employees that fit into a very specific mold. Young, start-up company, liberal millennial types with lots of student debt. Actual people with skills and a positive attitude need not apply.

This was one of the best interview processes I have gone through. I was contacted by a recruiter and they quickly got in touch with me after I was referred by an employee. I was scheduled for an interview where they had several rounds. We first sat in an informative presentation by the recruiter to learn more about the company. They are very upfront with you about the details of the company, what it's like to work for them, and other employment things. We then spoke with 2 other employees where they asked me questions about my skill set and why I wanted to work for Lyft. Then I did a role play phone call regarding an issue with a new user. Then I spoke with one of the team leads where they asked me more questions about my skill set. Overall, this was a great experience. They were very intentional with their questions, respectful with my time, and very honest about the interview process. I liked that I got to meet different people around the office and get a vibe for the work culture. Everyone was so friendly and they interactions were all very conversational. It's clear they value people who care about other people and they look for that in their employees.