Lyft Customer Experience Associate interview questions

Applied online, then I received an email from Kelly to schedule a phone interview within two weeks. My first phone interview was with Caleb and was about 10-15 minutes long. Next was the group/speed dating interview, which was nice because you get to meet more of the people who work there. Then, you do a fake email to see how well you communicate, if you use proper grammar, etc. The next interview was about a week later. It was two fake phone calls. I was very nervous about this one, but it wasn't bad at all. Anna Grace gave me a lot of helpful information beforehand and was very kind and supportive. After the phone calls, I had another interview with the social media team lead, Christopher. Finally I had a 15-minute interview with the customer experience team lead, Chelsea and was called with an offer the next day. It's kind of a long process, but I love that they included tests because sometimes it's easier to show what you're good at instead of just talking about it. The multiple interviews are also helpful because I tend to get nervous, but it's less intimidating each time!

Very pleasant and not overly intimidating. I first received an email about setting up a phone interview where I was asked about my customer service experience. She then scheduled an interview at the office that was more of a speed dating type interview. You spoke with 3-4 associates briefly about yourself and what you would bring to the Lyft team. I was then a week later emailed about scheduling a customer scenario interview. THis is where they put you through mock customers calls to see how you interact with the customer. I was then emailed about an interview with the customer service lead which was very casual, mainly questions about you and your style of customer service. A day later I recieved an offer via phone. The whole process was pleasant and not stressful at all.