I applied through an employee referral. I interviewed at Lyft (Nashville, TN) in Jul 2017
Interview
I was sent an email with a customer service scenario to reply back to, then moved on to an in person at the office in Nashville. Once there, a short presentation was given, an interview with two team members in the kitchen with other interviews happening concurrently. Then moved on to a 1 on 1 with another team member where I was tasked with handling an upset customer over the phone. After that, a 1 on 1 conversation with a team leader. This wasn't their usual process but seemed to flow really well.
Interview questions [1]
Question 1
What are you not getting in your current position that you hope to gain with Lyft?
The hiring process was pretty smooth. I initially applied in may and was given a job offer the next month. I appreciated everyone I spoke with. The hiring team was warm and inviting. I had three rounds of interviews.
Interview questions [1]
Question 1
Standard customer service questions. No curveballs.
I applied online. The process took 2 weeks. I interviewed at Lyft (Nashville, TN) in Sep 2019
Interview
It's 3 part where you're asked to give examples of how you've handled difficult situations. What customer service means to you. Why are you interested in this role and why do you think you'd be a good fit for it.
I applied online. The process took 2 weeks. I interviewed at Lyft (Nashville, TN) in Nov 2018
Interview
Once they email you saying they would like to interview you, you first send in a written response to an email from a driver and they review it and if they like how you responded then they emailed me a link and the time of the interview. Then when you go to the link you join the meeting and you get interviewed by 4 different people including a customer role play. And they also check your internet connection. They also make sure you have a desk, chair and a quiet office space in your home.
