Macy's Customer Service Associate interview questions
Updated Oct 13, 2025Difficulty
Easy
Experience
Very positive
How others got an interview
- 7%In PersonIn Person
- 4%RecruiterRecruiter
- 4%Employee ReferralEmployee Referral
Interview search
33 interviews
Macy's interviews FAQs
- Customer Service Associate applicants have rated the interview process at Macy's with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 62% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Associate roles take an average of 4 days to get hired, when considering 29 user submitted interviews for this role. To compare, the hiring process at Macy's overall takes an average of 10 days.
- Common stages of the interview process at Macy's as a Customer Service Associate according to 29 Glassdoor interviews include:
One on one interview: 36%
Drug test: 13%
Phone interview: 13%
Background check: 9%
Skills test: 8%
Personality test: 8%
Presentation: 8%
IQ intelligence test: 4%
Group panel interview: 2%
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