Manulife Disability Case Manager interview questions
based on 16 ratings - Updated Feb 22, 2026
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Disability Case Manager applicants have rated the interview process at Manulife with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.2% positive. This is according to Glassdoor user ratings.
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very easy going and stress free, felt like new friends trying to get to know each other which made me feel less nervous. I only had one person interview me as a 1:1 and it was very smooth
Interview questions [1]
Question 1
how do you deal with a difficult situation? can you give me an example?
I applied online. I interviewed at Manulife in Jan 2023
Interview
Heard back a week after applying Phone interview - quick and easy, 2 tell me about a time type questions, 1 what would you do in this scenario type question Panel interview via teams, 2 interviewers (1 recruiter, 1 manager) See questions below. Very structured questions.
Interview questions [1]
Question 1
What modified duties would you suggest for - bus driver with fibromyalgia - mortgage advisor with anxiety/depression - bank teller with Knee OA What would you do for a client who did not understand why their claim was denied. You explained to them why it was denied but they still don't understand it Tell me a time when you didn't get along with a coworker/manager what did you do Tell me about a time when you had to say no to a client and how you would handle the situation How do you know you will be comfortable managing a work for home job remote Why do you want to work for us
I applied online. I interviewed at Manulife (Toronto, ON) in Nov 2022
Interview
The my sent an email to arrange an appointment for a Pre screen phone interview . The interview included some behavioural questions. It was short and fast. They replied after 2 days.
Interview questions [1]
Question 1
How would you handle a difficult client? Tell me about a mistake that you made?