MassMutual Customer Service Representative interview questions

Interviewed first by phone, and next two times by small groups of executives, as well as VPs on video conference TVs. Much red tape and delays in communication between recruiting and hiring managers across the US.

First you're given phone interview. They go over what the role entails, benefits, pay, and any FAQ. The in person interview process was easy, but intimidating. You're interviewed by two people. The initial person goes over your resume and the second person shows you the call center and goes over any loose ends that weren't tied up with the first interviewer. In my case, the person who conducted the initial in person interview seemed to be interrogating me more than trying to get to know me as a possible candidate and job seeker. He wore his emotions on his face and I could tell I didn't have a chance as soon as we shook hands. You could tell that he would've preferred doing anything else -- other than sit down with me. He asked me questions about simple cashier jobs I held getting out of high school that had nothing to do with the position I was applying for. He asked me about my education (graduating in May) and flat out asked me why I was even bothering applying if I was graduating -- already assuming I had a job lined up or that I would part with the company abruptly upon graduating in a few months. The second person to interview me was much more down to earth and relatable. She was full of knowledge about the company and asked meaningful questions. All in all, I decided this wasn't the company for me after I sat down with the first interviewer.