I applied online. The process took 3 months. I interviewed at Paychex
Interview
Beware that this is a long interview process. For me, it took almost 3 months! First, you fill out the online application and then you receive a link to take an assestment test for math/verbal skills. After I took the test, I emailed the recruiter. After a couple of weeks went by I called the recruiter regarding my test status. The reason why it took so long was because my recruiter was on vacation and I assume he received email overload when he got back. Anyways, I had a phone interview with the recruiter regarding my resume and skills and he said someone will be calling me from the branch to do a second phone interview. Within a few days, she called me to do my phone interview and it lasted about 10-15 minutes. She told me that I would hear from her in a couple of days if I was selected for a first interview. The first interview was a panel interview with two senior payroll specialist (maybe one was a supervisor). They asked me questions from a sheet of paper and recorded my answers. They said that I would hear back from them in about a week if Iwould be selected to move forward to the second interview. After about TWO weeks or so, I received a phone call for a second interview. My second interview was with two managers and I felt like that interview went well. I was told I would hear back from them in a week if I was selected to move further in the interview process. It actually took about THREE weeks for me to hear anything! I received a call to come in for my final 3rd interview where I met the branch manager and the operations manager. The day after my final interview, I received my offer letter and instructions to do my background test and drug test!
Interview questions [1]
Question 1
1). Tell me about how you handled a difficult customer
2). Tell me about a time where you made a suggestion and how it helped at work/organization
3). tell me about a time where you did not get along with a co-worker and what happened?
4). Tell me about a difficult or challenging decision you had to make
5). If you have to call five people at the same time, how would you handle the situation?
I applied through an employee referral. The process took 2 weeks. I interviewed at Paychex
Interview
Interview process consisted of 2 interviews and one shadowing session. Interview questions were pretty standard STAR structure. I interviewed in person with one supervisor while one other was on a video call.
Interview questions [1]
Question 1
Describe a time when you made a mistake and how you handled it
I had two interviews. First one was with one manager and the second was with two other managers. The interview s lasted about 30 minutes each. They asked about my payroll background and several questions that started out with, "tell me about a time..."
Very simple. A round table interview with scenario-based questions. They ask mostly about previous interactions with co-workers as well as customers. It is a customer service job and you are dealing with payroll which can get very overwhelming
Interview questions [1]
Question 1
Tell me a time when you was faced with a challenging situation how did you overcome it and what steps did you take to overcome it.