Progressive Insurance Claims Generalist Trainee interview questions

The interview process has 3 steps. First an online examination, second a phone interview, and third a final interview with a branch manager. The questions are all centered around customer service, and finding resolutions to issues. Be very clear, and be very honest. The website for progressive actually provides info on the questions, and the format on how to answer. Utilize it! They will simultaneously perform a back ground check and experiences verification during the process. Be extremely honest, don't even fib a little bit about experience. This back ground check will need verification on everything. Be it contacting an HR department of a former employer or providing paperwork to prove you worked somewhere. If you can't provide either DO NOT put it on your resume. Otherwise the interview process was very good. Recruiters stay in touch and keep you up to date on the whole process.