I applied online. I interviewed at Progressive Insurance in Jan 2023
Interview
Video interview with 8 questions that ask you to describe situations in which you demonstrated certain customer service skills. Next I was contacted for a phone interview via email. I only had two 3 days before I heard back from video interview.
Interview questions [1]
Question 1
Describe a time when you had negative feedback from a manager? How did you respond? What did you do to improve your performance?
I applied online. The process took 1 day. I interviewed at Progressive Insurance (Lehigh Acres, FL) in Oct 2025
Interview
Provided videos of me answering the questions with a time limit of 120 seconds (from what I remember) and allowed 2nd chances for each question that was asked in the videos.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a difficult costumer.
I applied through a recruiter. I interviewed at Progressive Insurance (Mayfield, OH) in Aug 2025
Interview
1st is personality assessment
2nd is video interview They ask you questions that are to be answered in STAR format
3rd is virtual interview Same as video interview, but you are talking to a real person
Interview questions [1]
Question 1
Questions in STAR format
S - Situation
T- Task
A - Action
R - Result
Application, Assessment, Virtual Interview, Phone Interview very simple and straightforward. The whole process to about 2-3 weeks to get hired. Make sure you update your resume and can answer questions.