I applied online. The process took 4 weeks. I interviewed at Progressive Insurance (Orlando, FL) in Dec 2023
Interview
The hiring process was a bit extensive, but necessary. As others have explained these are the steps:
1. Application
2. Assessment w/ call center simulation
3. Recorded Video Interview
4. Live Video Interview (1:15 conversation consisting of getting to know more about the company, specific role, STAR format questions) - This is the time to really show your confidence and show them who you are.
The entire process took exactly 1 month. Here is my timeline:
Applied 12/2/23
Assessment 12/4/23
Recorded Video Interview Invitation 12/5/23
Recorded Video Interview Submitted 12/6/23
Live Video Interview Invitation 12/8/23 - you will schedule this yourself with the link provided in the email
Live Video Interview 12/18/23
Call from recruiter with contingent job offer 12/22/23
Contingency removed & official job offer 1/2/24
Interview questions [1]
Question 1
You can find the questions listed here. One question I remember specifically was:
From the past 5 years of your work experience what was something you enjoyed the most and what was something you liked the least.
I applied online. I interviewed at Progressive Insurance (Colorado Springs, CO)
Interview
Met the minimum requirements, then I got a link to the four part assessment. Once I passed the assessment, almost right away I got an invite to a HireVue interview. Finally, I got to interview with real people.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with a difficult customer.
It was a fairly lengthly process which involved the application, an assessment, pre-recorded one way interview, and a live virtual interview. Asked behavior-based STAR questions. It was extensive with at least 10 questions.
I applied online. The process took 3 weeks. I interviewed at Progressive Insurance (Allentown, PA) in May 2026
Interview
The interview process is extensive, there are several levels after applying for the position. Initially there are several questions to answer followed by a video interview with Behavioral questions to be answered in their STAR format (Situation, Task, Action, Result) followed by the following interview with an actual manager. This interview was also answering additional behavioral questions in the STAR format and answering several other questions. After all was said and done. I received an e-mail informing me they went a different direction.
Interview questions [1]
Question 1
Why are you interested in becoming a Claims Adjuster, and why Progressive?