When I applied, I received an invitation for a video interview within 1 day. This is one where you record your response to behavioral-based questions and submit them. I submitted the video recordings within a day. Then within a day, I was invited to an interview with a panel. The first available interview was about two weeks out. I scheduled for that day and used all of their tips and tips from outside resources. I made numerous notes across several days and was ready. I was dressed professionally and in a quiet environment for the virtual interview. I felt confident and engaged wholeheartedly in the interview despite what I considered curveballs. The interview began with the hiring manager stating that an hour is designated but we may not use an hour. The interviewer shared a lot about the role and I listened intently as if it were all new information. As mentioned before, I went all in on studying the company, the role, and more. After this frontload of information, I was told the desire was for me to be comfortable and I could refer to notes if I like. What my interviewer could not see was I was surrounded by at least 20 notes with details from my career. I was surprised when I was asked only about what were supplemental income roles and why I was leaving those. I made several attempts to redirect the interviewer to what should have been more clearly my career experiences but something made the interviewer more dismissive of my work of numerous years. The perseveration was so great that if I were to interject with information about the other work it would have been sorely out of place and potentially viewed as an inability to remain on the subject in a conversation. When the interviewer was done asking a limited amount of questions which were hyperfocused on metrics and tasks per day, I was told it was time for me to ask questions. I asked what I felt were solid relevant questions. The interview concluded and I left feeling good about it, even though I felt I was over-prepared and didn't get a true chance to tell any of the stories I was ready to share. I do not know if it was a false move, but I am a traditional person. I sought out the interviewer's email and sent a thank you note. Then I waited. The interviewer stated it would be 5-7 days. Eight days later I was shocked to receive a rejection that included this text: Thanks again for your interest in working at Progressive. You weren’t selected to move forward for the Claims Adjuster Trainee position. We have enjoyed learning more about you, your skills, and work experiences. Please understand that these decisions are never easy, and our roles attract extremely competitive candidate pools. At Progressive, we want you to succeed here and/or help set you up for future success in your career journey. It’s important to us that we provide you with feedback from your interview to help you compete in the future. Other candidates demonstrated stronger: -Detailed examples and outcomes leveraging their customer service skills. -Transferable skills needed for a high-volume, fast-paced role. -Examples of their ability to manage workloads and/or leverage effective time management. -Examples demonstrating independent decision-making. To learn more about our interviewing process, please visit our Interviewing at Progressive page on our career site. Following an interview with our team, please wait at least twelve months before applying again for this role. I wish you the best in your job search, -------------------------------------------------------------------- I absolutely can accept the idea that there were stronger candidates; however, based on the interview questions, I was never given a true chance to exhibit any of the things listed. Based on the 12-month wait, I don't foresee ever working for this company. I am actively seeking a position and I am career-minded. They missed out on a fantastic Claims Adjuster Trainee and I missed out on working for what seems to be a strong company. However, one never knows if it wasn't meant to be in the grand scheme of things for reasons we do not see. I did review some of their employment lawsuits as a matter of best practice when reviewing a company. This is a tip I got from Ginny Clarke on YouTube. I did not like some of what I saw but also left room for it not to be company-wide and isolated to local management incidents. Based on feedback from another reviewer, I also agree that a good source for interview prep is Madeline Mann's videos. While I am disappointed in my outcome, I know there are plenty of people out there seeking solid work opportunities. I say go for it and go strong. Hopefully, the details I have shared will help get you to where you need to be. Had I gotten selected, there would have been a nearly two-month wait to start as well as a course they pay for to get you licensed (3 attempts to pass). After 3.5 months, with no absences, you become an associate and your career begins. Good Luck!