Rackspace Technology interview questions

I answered an ad placed by Rackspace's HR dept. on LinkedIn. After two initial screenings with very simple Linux related questions I had another interview over Skype. This was with three people of the department that had the job opening. After this interview I was invited to fly in to their offices in Hayes (near Heathrow airport). The face-to-face interview was in three parts: the first one with the technical people, they gave me a list of 9/10 tasks that were related to configuring Apache with PHP (on a CentOS server), sendmail, and other simple tasks, but there were "traps" involved, such as a file not being writable even though you were logged in as root user. The second technical part involved explaining how I would proceed in a scenario where a customer needed to face a raise of 400% in their website traffic. And the third part was with two of their team managers. They asked more questions related to the job as Support Engineer with customer oriented scenarios (What would you do if a customer calls, very angry, and you have 10 other critical incidents waiting, etc.).

Applied online for several of the Windows System Administrator positions. Have a contact on the inside that forwarded my resume to one of the hiring managers. Hiring manager emailed me and asked to speak with me by phone. Had a 30 minute conversation with him, gave some overal Rackspace information/shift options - more of a 'get to know you' kind of phone call. He then sent my information on the Recruiter. Heard from the Recruiter the next day. Had a phone screen with her lasting about 30/45 minutes which involved a technical screen consisting of about 20 questions. Answers to most questions were given at the time, had a good feel of how I did technically at the time of the call. Recruiter said she would set up a more technical phone screen with a team Lead. Call was scheduled for 1 hour, only took about 30 or so minutes. During all phone calls, I was asked what I knew about Rackspace, why I wanted to work for them, etc. The phone screen with the Lead had more difficult and more in depth questions. He said he had to pass the information back on to the Recruiter and I should hear something shortly. Recruiter called back the following day and said she was going to set me up with a face to face interview. Meeting was scheduled for 1.5 hours (2-45 minute sessions), more technical/team fit interviews. Met with Manager I spoke with initially along with another Manager. How would you handle/customer interactions/angry customer questions..... The following day, the Recruiter called back and stated she wanted me to meet with some team Leads from the 3rd shift (I applied for several positions, one of which was a 3rd shift). Met with two Leads at 11pm at night for about an hour. This meeting was more of a get to know you, how will you work with our team kind of thing.....comfortable, and easy. Talked about how I'm prepared to handle 3rd shift work. A lot of emphasis on working 3rd shift evironments. Overall, the process was pretty in depth and you can surely get a feel of what Rackspace culture is! They for sure want to make sure everyone can work together as a TEAM. Do your research about the company and their culture. Read up on their blog, facebook, anywhere you can get information about the company. This will help. Received an offer from the Recruiter 2 days after the 11pm interview. Will start 60 days after offer was made.