Telephone call and 4-5 questions gets you a letter rejection . This is not considered an an interview by any standard. Was even performed by a 3rd party
The process took 4 weeks. I interviewed at Reynolds American (Denver, CO) in Mar 2015
Interview
Four stage process. Begins with over the phone interview, then a recorded video answering some of the same type of questions you spoke about on the phone interview. Third is a few hours with the Territory manager and regional manager. Fourth, you meet with two panels of two in upper management to decide if you would be a good fit. Don't overthink this phase, they are mostly looking to get to know you.