State Farm Customer Service interview questions
Updated Nov 12, 2025Difficulty
Average
Experience
Mostly positive
How others got an interview
- 18%OtherOther
- 9%In PersonIn Person
Interview search
15 interviews
State Farm interviews FAQs
- Customer Service applicants have rated the interview process at State Farm with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 46% positive. To compare, the company-average is 69% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service roles take an average of 16 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at State Farm overall takes an average of 24 days.
- Common stages of the interview process at State Farm as a Customer Service according to 14 Glassdoor interviews include:
Phone interview: 18%
Personality test: 18%
Background check: 14%
One on one interview: 14%
Skills test: 14%
IQ intelligence test: 7%
Drug test: 7%
Other: 4%
Presentation: 4%
Here are the most commonly searched roles for interview reports -
- Claims Specialist(967) ;
- Claims Adjuster(734) ;
- Customer Service Representative(635) ;
- Sales Representative(490) ;
- Insurance Agent(411) ;
- Account Manager(380) ;
- Sales Associate(367) ;
- Claims Representative(323) ;
- Claims Associate(315) ;
- Claims Associate - Express(307) ;
- Claim Specialist(245) ;
- Underwriter(244) ;
- Underwriting Service Assistant(234) ;
- Insurance Sales Representative(224) ;
- Account Representative(223) .
