State Farm Customer Service Representative (CSR) interview questions

The interview process was intense. First I was contacted by phone and had a phone interview that lasted about 30 minutes. Then I was invited to come into the branch and meet the team. So a few day later I went in and I was interviewed for about an hour and asked a lot of questions about why I chose State Farm and if I was familiar with their products and services. Afterwards I was invited to another interview later that week. When I came in, I was asked to give a 5 minute presentation about what I learned about the position and what I learned from the State Farm website. Afterwards I was given a sheet of about 30 names and contact numbers and I did some calling for warm leads so that they could get a feel for how I would be on the phone. That process took about another 30 minutes and at the end, I was asked to provide six references that would all be contacted by the end of the day. Three days later, I got a call offering me a position. I was told I would only be offered a starting salary of $9/hr and after I obtained my first license it would jump to $11.50/hr plus commission , and after I get my third license I would get $15/hr plus commision. I declined the offer because I am currently making more than that and I felt that after how intense the interview process was , I would be offered more than that. I told my interviewer that I needed to be making at least $13/hr before he offered me $9/hr , and when I declined the job letting him know the salary was the issue, he did not offer to raise it.

Most of it was via the phone which I'd never experienced before. I was quite nervous but after a while it got more comfortable. I believe that allowed me to get the job was asking questions at the end. Can't stress that enough that jobs appreciate when you ask them questions pertaining to them, the company and the position itself.