I applied online. The process took 2 days. I interviewed at Support.com (Charleston, SC) in Aug 2014
Interview
Online application (with competency test that included stat-testing your computer for minimum requirements)
Email to set up phone interview
Interview over the phone (computer needed. I was required to send snapshots of my computers specs because the test was inaccurate, and they needed to make sure I met minimum qualifications. They asked for at least an hour to be set aside for the interview but mine was about 30 minutes long.)
Call back with job offer or alternatively email a rejection.
Interview questions [1]
Question 1
I was asked to describe how I would go about troubleshooting a lack of wireless connectivity, with the interviewer pretending to be an extremely incompetent customer.
I applied online. The process took 1+ week. I interviewed at Support.com (Irving, TX) in Jan 2015
Interview
Process was simple; applied at Support.com website; received an email to set up a phone interview;
after phone interview I get my onboarding paperwork within a few days and was in training a week later.
I applied online. The process took 3 days. I interviewed at Support.com (Elmhurst, PA) in Apr 2014
Interview
Simple process. Most of the basic questions for a customer service role. The only hard part was for a I9 that needs to be notarized which is not at all needed but due to poor corporation talent this is not addressed or properly understood.
