I applied in-person. The process took 2 days. I interviewed at Sutherland (Davao) in Jan 2020
Interview
I went through the interview process for Sutherland Davao, and while I appreciate the company's thoroughness in finding the right candidate, I found the process to be excessively long and complicated.
The interview process consisted of multiple stages, including initial phone screenings, technical assessments, and several rounds of interviews with different team members and management. While I understand the need for a comprehensive evaluation, the sheer number of steps felt overwhelming and repetitive at times. Each stage took a considerable amount of time to schedule and complete, resulting in the entire process extending over multiple hours.
Interview questions [1]
Question 1
Can you describe a time when you dealt with a difficult customer? How did you handle the situation, and what was the outcome?
I applied online. I interviewed at Sutherland (Dallas, TX) in Feb 2026
Interview
Convoluted interview process. Micromanaging from the onboarding process. Very distrusting interview process, this company is jaded not sure why they are prejudiced against immigrants. Be careful this company will waste your time and efforts without just cause.
couple of steps, could be shortened (remote position) tech test system knowledge role play one way virtual then actual interview. nothing left to say but has to be at least thirty words long good luck.
Interview questions [1]
Question 1
describe dealing with a problem and youre not sure of the solution
Short and to the point, very professional staff and precise questions. if you don't get accepted you can try again later after 1 month which is considered as a second chance.