I applied online. The process took 2 months. I interviewed at TD (New Brunswick, NJ) in Jan 2012
Interview
I applied online and was called for a phone interview-then sent to a pre-interview with an HR specialist. She advised that the job paid 12.12 an hour and I would be expected to work nights, weekends, holidays. I was then set up with an interview at a local branch.
Interview questions [2]
Question 1
The branch manager asked me-"How do you handle negative criticism?"
I walked into one of the branches that I knew was hiring (from internal job postings) and handed in my resume. I got an interview on the spot with the two managers. It lasted for about an hour and a half, and included pretty much all behavioural/situational questions. (e.g. describe a time when you.... / what would you do if....). There were also other questions about teamwork, why TD, what does the CSR position mean to me, and sell a pen. Overall, they asked about 10+ questions. There was also a time for me to ask questions, and they also spent some time going over what a CSR has to do. Overall, the questions were expected of a customer service position.
Interview questions [1]
Question 1
Sell a pen (I was not expecting this question, so I had trouble thinking on the spot about what to answer).