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      Customer Service Representative Interview

      Jan 14, 2014
      Anonymous employee
      Mount Laurel, NJ
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at TD (Mount Laurel, NJ) in Feb 2012

      Interview

      Pathetic. Recruiters reach out to you and then they forget they ever called. Did not leave a complete voicemail either. It simply said "Im calling for a job interview from TD Bank. Please give me a call back for a job opportunity". No name, no number. I call back and its their 1800 number and they have no idea who called. Finally months later I get another call. This time we are able to talk right away. I fill in all the hiring paper work, and after the 1st week of working they ask me to refill it, saying I never turned it in. Yes i did, on site, immediately!!! They lost the paperwork containing my private information. since then I have interviewed for other positions. they are misleading, they make it look like you did exceptionally well by saying "wow, wonderful, outstanding". Two days later it turns to "sorry" Also, you always hear women dont negotiate. Well I tried, by a factor of 25 cents! The recruiter insulted me and said well I guess if a quarter is going to make you leave then we can give it to you so you stay.

      Interview questions [1]

      Question 1

      No difficult questions. Questions were ridiculously easy and entirely unrelated to the job being performed. mostly kept asking about relevant experience.
      Answer question

      Other Customer Service Representative Interview Reviews for TD

      Customer Service Representative Interview

      May 17, 2026
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026

      Interview

      Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.

      Interview questions [1]

      Question 1

      Tell me a time you dealt with a difficult customer.
      Answer question

      Customer Service Representative Interview

      Mar 1, 2026
      Anonymous employee
      Edmonton, AB
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at TD (Edmonton, AB)

      Interview

      It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well

      Interview questions [1]

      Question 1

      how to deal with an angry customer
      Answer question

      Customer Service Representative Interview

      Feb 4, 2026
      Anonymous Interview Candidate
      Montreal, QC
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at TD (Montreal, QC)

      Interview

      The process was not complex and the interviewer was friendly. The time schedule for the interview was respected and the lady did not drag it with more questions. I was stress at the beginning but my interviewer asked me to be relax and confident. It helped me alot

      Interview questions [1]

      Question 1

      Present yourself in both french and english
      Answer question
      1