Travelers Customer Service Representative (CSR) interview questions

Applied online. Got an initial phone screening asking basic HR questions. Waited a week to hear a call back to setup an interview for the following week. Initial interview had 10-12 HR/Personality questions, followed by some questions that were job specific. Waited almost 3 weeks to hear a call back, and was offered position. Took an additional 2 weeks for my initial start date.

Very extensive interview process, phone interview 30 -45 minutes, 3 hour testing, that consisted of math, writing, typing and basic insurance terminology. The test is designed so you will not finish so try your best, you are allowed to use a calculator on the test. An invite for a face to face interview that lasted 2 and a half hours, you shadow and meet with 1-2 people, everyone was very professional and friendly. They ask you about yourself, and to elaborate on situational type questions. What is off putting about Travelers is, I followed up with them after not hearing back after two weeks which, was the designated time they specified. I reached out to my initial recruiter to inquire if selections had been made because I had other phone calls coming in from other employers - no answer, I then followed up with the administrative assistant who informed me no decisions had been made and I would be hearing from a recruiter ASAP. The following week my recruiter called me back and I missed her call, I called her back on a Thursday and she didn't return my call, I called her on Tuesday of the following week and she answered. I asked her if selections had been made her response, some offers have been made and it is up in the air if they would like to bring more people on so if I hadn't received a decline notice I'm still in the running, so over all its been a month later and no response on anything. I feel that is very unprofessional, you expect applicants to be on time and jump through hoops and you do not have the common courtesy to respond back so much for open communication.