Went through off campus recruiting in the summer. I had a quick Skype call (about 20 min) with a Senior associate just to gauge my interest in the position and talk very briefly about my resume. He also told me about his background and experiences at Triage. This went well and they emailed me to schedule 2, 45 minute back to back Skype calls with two Senior associates. These interviews were very much the same as the initial one. Very conversational, we talked about college, going abroad, living in SF, ect. Definitely not a stressful interview. After this they emailed me and invited me to fly up to SF for an in office interview. They tell you beforehand exactly how the interview will go…3 45 minute interviews with 3 different Principals at the company, lunch with 2 senior associates, and a case study. The day was really straight forward, you meet the senior associates you will be having lunch with in the morning and they walk you through your day. Ask them questions to relieve any of the nerves you have about interviewing. The senior associates I met were both super cool and gave me and definitely helped to calm me down. My first 45 min interview was pretty easy going, we talked about my interest in the healthcare system and my involvement in on campus clubs/groups (mostly my sorority). The second 45 min interview was a bit more nerve wracking because he asked me a lot of questions about my quantitative skills/work experience and I felt like I rambled a lot. He then saw that I studied abroad and we talked about traveling so I felt the interview ended on a positive not. After these two interviews we had the case study. They spend about 45 minutes explaining how insurance contracts and billing works and then you do a practice problem. Pay attention here because they literally tell you exactly what you will be doing for the case study. You then have 3 insurance contract 'problems' to work out. Despite them outlining what you do beforehand, I was still super confused. I finished the first one no problem, got most of the second one and hardly started the third question before time was up. Just make sure that, even if you don't complete all of the math, you write something in the 'explanation' portion to show that you understood the bigger picture (i.e., why the bill wasn't paid correctly due to some stipulation in the insurance contract). After the case study we went to lunch at a really nice restaurant right on the water. Obviously you are still interviewing here and should be well mannered/professional, but remember that a huge part of this interview process is looking past your skill sets to gauge you as a person. A lot of the associate's work involves travel and when it comes down to it, the senior associates interviewing you want to make sure that you're a cool person to be around and someone they wouldn't mind being stuck in an airport or hotel room with. That being said, the conversation here is a lot more casual. We talked about college, family, living in the city, adjusting to the work world, ext. This is a good opportunity to ask questions about company culture, I remember they told me a lot about what Triager's do to have fun, the bonding activities they have and trips they go on. They definitely sold me on it being a fun group of people to work with. It seems arbitrary but order a soda or coffee at lunch. It's a really long day and, especially after eating, you might feel like dropping to the floor from exhaustion. The caffeine will help. After lunch we went back and had the last 45 minute interview. She mostly asked what kind of questions I had about Triage, the interview process, the type of work I'd be doing. The one major thing I noticed after the day in general is that they want you to ask A LOT of questions. The interviews are very conversational, they really didn't ask very many behavioral questions that I remember, maybe 2 or 3. That being said, make sure you're prepared to talk about yourself but realize that there may be 15 minutes at the end that they stop asking you questions about your qualifications and so you need to have plenty of questions ready to fill time. I brought a resume holder and a notepad with me with a list of questions written down because I knew I wouldn't remember everything I wanted to ask. Overall the day was pretty straight forward, everyone was incredibly friendly and excited to have you there, and the interviews were not necessarily difficult. Despite this I still felt really bad about the day but I think I was overanalyzing everything I said during the interviews. I was also the only one in my interview group to not finish the case study and so that really rocked my confidence. What I realized later though is that they aren't necessarily looking for someone who knows everything about insurance contracts. They teach you all that in training, they mostly look for well rounded people who are adaptive and pick up on things quickly.
