Applied online. Got called to schedule an interview the same day I applied. Scheduled for the following week. Started with 8 other applicants. Took two numbers tests and got called individually to interview. Interviewed with current employee, went really well. Got invited to take two more tests (spelling and typing). Scored 87% and 91% respectively. Interview next with Customer Service Manager, which also went well. Next, I was invited to do a side-by-side to listen in on a few calls to get an idea of the experience. Lastly, met with one more woman, who told me that there was a training class beginning next month and that they would pass my information back to HR and I should hear back by the following week. Made it sound like I was in. After not hearing anything for a week, I called HR and left a message. Received a rejection email the following morning. Very disappointing after spending 3 hours interviewing, taking and acing 4 tests, and then waiting 7 days before hearing anything.