Unum Customer Service Representative interview questions
Updated Feb 3, 2026Difficulty
Average
Experience
Very positive
How others got an interview
- 3%Employee ReferralEmployee Referral
- 1%RecruiterRecruiter
- 1%In PersonIn Person
- 1%Staffing AgencyStaffing Agency
Interview search
72 interviews
Unum interviews FAQs
- Customer Service Representative applicants have rated the interview process at Unum with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 89% positive. To compare, the company-average is 70.5% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 71 user submitted interviews for this role. To compare, the hiring process at Unum overall takes an average of 24 days.
- Common stages of the interview process at Unum as a Customer Service Representative according to 71 Glassdoor interviews include:
Phone interview: 23%
Drug test: 20%
Group panel interview: 16%
Presentation: 15%
IQ intelligence test: 10%
One on one interview: 9%
Background check: 3%
Skills test: 3%
Personality test: 1%
Other: 0%
Here are the most commonly searched roles for interview reports -
- Customer Service Representative(83) ;
- Eligibility Specialist(58) ;
- Leave Specialist(53) ;
- Life Event Specialist(51) ;
- Benefits Specialist(47) ;
- Disability Benefits Specialist(34) ;
- Director(31) ;
- Intern(28) ;
- Manager(28) ;
- Software Engineer(27) ;
- Customer Benefit Advisor I(22) ;
- FMLA Leave Specialist(20) ;
- Sales Consultant(16) ;
- Business Analyst(15) ;
- Client Manager(15) .