Unum Customer Service Representative interview questions

It was a one way interview through the Hirevue app followed by assessment "games". It was uncomfortable, dehumanizing and potentially discriminating.. I really have to question the ethics of a company who chooses to use this. I find it quite the contradiction that a company that is looking for excellent customer service personnel would choose to treat qualified applicants with such disregard. This app uses Al to weed out applicants. It's insulting to have a bot analyze things like facial expressions, keywords and eye contact without any human interaction and "pass or fail" you on your video interview. I can only imagine how many applicants were as uncomfortable as I was staring into the phone at yourself for a job interview. I regret doing it and will never do another one like this. I will not work for a company that cares so little about their employees that they can't invest the time and money into having appropriate and fair interactive interviews. It's so one sided, you can't ask questions that you may have that a quick initial phone or Skype interview would allow before moving on with the hiring process.

asked questions surrounding customer service. It was a pretty standard interview that really wasnt very difficult. I would just prepare with your past customer interactions and how you overcame challenges