The first step of the interview process was a telephone interview with an HR hiring representative for the IT department. The phone call lasted about an hour and included in-depth questioning regarding behavioral-based situations ("tell me about a time when you dealt with a difficult customer", "what has been the most difficult project you have worked on and why"), but there were no technical questions. The next step was an in-person interview with two people—the team lead for network operations, and the team lead for a partnering team. This interview included the occasional technical question, but nothing too difficult. It was mostly more HR-related questions regarding projects I have worked on, things I have done, and experiences I have had.