Yardi Systems Associate Technical Account Manager interview questions

Somewhat lengthy and bureaucratic process - Phone interview with recruiter, 90 minute meeting with a variety of team leaders, onerous 10 page application with "Why do you want to work here?" essay, and testing. Process takes about a month. Recruiter was very professional. Seems to be a growing operation. Good benefit package. In person interview process a bit awkward - you get asked similar questions by 4-5 different mangers. Other than the vague "culture fit", one manager seemed to want a cheery customer service oriented person, another was very hard to read, still another seemed to value someone with the initiative to learn software processes. Office environment seems a bit sterile. Underlings work quietly in their cubes - managers are separated into their glass walled offices. Found the test requirement to be irritating. Have a college degree? -- It doesn't matter -- they still want you to solve logic problems (described as "Math" problems). Writing out responses to customer service scenarios was awkward. Evaluating personal communication skills should be more nuanced. Seem to be unsure of what they want -- Will ask about accounting knowledge, technical abilities, and SQL database abilities, - - but also had several managers quickly dismiss its relative importance. Will ask about handling common customer service scenarios the most. The job seems to be about handling your email and voice mail queue with efficiency and a cheerful attitude. Lack of accounting or technical ability is something they will work with. Why not just call the job customer service representative ?

Got a phone call from the HR Generalist who was pleasant and set up a mutual convenient time to talk about the position. After the initial call I was invited to an on site interview. Upon arrival I was given an assessment that was made up of accounting, SQL, real estate, and math questions. It was not terribly difficult given that I was not well versed in SQL and real estate. After that I was directed by the admin to wait for my 2 interviewers in a board room. They were late but nice and asked softball questions. It was basically an in person HR screen. 3 business days later I was invited for a second interview with 3 sets of team leaders. I was very professional and answered all questions succinctly. This took roughly an hour and a half and afterwards I asked the admins for each of their email addresses to thank them for their time. Long story short I never heard from them again until I emailed the generalist a month later to see what happened. I didn't get an offer and strangely enough after I sent the email THEN i get a written notice in physical mail notifying me I didn't get the job which I thought was extremely late and unnecessary.