Zendesk interview questions

Very thorough process - about 7 interviews spanning 4 months. I first worked with an internal recruiter on initial screening before she helped coordinate the team specific interviews. Not being near HQ (SF) most interviews were over the phone. For the final interview I was flown to SF to meet managers and conduct a mock client presentation. In addition to skills, there was great emphasis put on personality and culture fit. Read the glassdoors reviews. The employees are generally smart, positive, driven and a tad quirky. The entire process was a little arduous, but if you are confident, friendly, and know what you are talking about then you should be in good shape. I found it beneficial to take an active role in the interview process. They're growing, keep following up. Definitely do a lot of research on the company, the product, and their customer service philosophy. They strive to be thought leaders in the space and want to know that you'll join on that mission. The website is packed with useful content. The book 'The Effortless Experience' is a big influencer on product and philosophy. If you want to know more about the history of the company (and you should!) read the CEO's book Startupland.

Phoner with the Recruiter Phoner with the Hiring Manager In-person with Hiring Manager, Directors and Sr. Managers Rejection from Recruiter The whole process was very welcoming and friendly. Based on very pleasant email exchanges, I really felt like the hiring manager was pushing for me. Only at the end of the interview did we really discuss my lack of direct industry experience. Still, I received no indication this was a deal breaker. I was surprised (a bit heartbroken) by the decision, but confident it was the right one. When I asked for feedback, the Director was very helpful and honest (kudos). Unfortunately, the hiring manager went dark and I was accused of being pushy when asking for clarification on some feedback. I guess after being 'courted' I expected to be let down a bit more respectfully. Given the scope of what they have ahead of them, perhaps I need to check my expectations. Overall, it was an amazing experience and an intimate view inside a dynamic software success story. Convinced that this is the right direction for me to take, I'm going to continue to look for opportunities to gain the experience necessary to improve my chances next time.